How can I place orders with you?

What else can I do when I contact you in one of the above ways?

What are your terms and conditions?

Is the Brooks Equipment Co., Inc. on-line order form secure?

What happens if I have an emergency?

Do you have sales representatives who can visit my location?

I order the same items frequently. Can I get them shipped automatically on a regular basis?

Can I order products not listed in your catalogs?

How do I place my first order?

Why do I need a Customer Number?

Why do I get a reference number?

What are my payment options?

How do I get a discount?

Do you have a minimum order?

Do you charge sales tax?

How long do you guarantee your prices?

What do you mean by 100% satisfaction guarantee?

What happens if a product I order is damaged in shipment?

How do I return a product?

Can I get a sample?

How can I place orders with you?
• Use our on-line eCatalog.
• Send email to sales@brooksequipment.com.
• Call us toll-free at (800) 826-3473; phone lines open 7am - 8pm ET, Monday - Friday).
• Fax us toll-free 24 hours a day in the U.S. and Canada at (800) 433-9265, or (704) 596-1963 worldwide.
• Send mail to:
Brooks Equipment Company, Inc.
P.O. Box 481888
Charlotte, NC 28269

What else can I do when I contact you in one of the above ways?
• Check your order status.
• Initiate a return.
• Check product pricing and/or availability.
• Request a quote for volume discounts or products not listed in the catalog.
• Find out estimated shipping charges.

What are your terms and conditions?
Net 30 to established accounts. Please see our Terms & Conditions for a complete list of terms.

Is the Brooks Equipment Co., Inc. on-line order form secure?
As always, we use SSL encryption to protect our order information. Your order information is automatically encrypted, keeping it private and protected. For more information, please see our access terms.

What happens if I have an emergency?
Just tell us. We have emergency same-day shipping available on in-stock items. Just place your order between 7:00am to 4:00pm EST.

Do you have sales representatives who can visit my location?
We consider our catalog our sales representative. However, we are always looking for ways to serve you better. If you have special needs, let us know and we'll try to assist you.

I order the same items frequently. Can I get them shipped automatically on a regular basis?
We can set up a Blanket Order. This tells us what, when (typically once a month), where and how many to ship, all with just one purchase order! Not only can this save you time, you'll save valuable inventory space by planning incoming supplies to arrive just as you need them.

Can I order products not listed in your catalogs?
Brooks Equipment buys from hundreds of suppliers, but we may not show their entire product line in our catalogs. If you need a product not shown in the catalog, let us know. We will contact the vendor(s) and give you a special quotation.

How do I place my first order?
It only takes a few minutes to get the information we need. To establish a customer number online, click here for our New Account Profile, or call us at (800) 826-3473 and tell us that you would like to get a customer number.

Why do I need a Customer Number?
Your customer number saves you time when you order. Everyone who orders from Brooks Equipment receives their own Customer Number. This allows our Account Managers to quickly retrieve information unique to you and eliminates the need for you to repeat address information each time you place an order.

Why do I get a reference number?
You'll receive a reference number for every order you place. Keep this number handy, it will save you time if you call to check on your order.

What are my payment options?
• Open Account (Purchase Order).
• Check.
• C.O.D.
• Credit Card (American Express, Discover, MasterCard, & Visa).
• Letter of Credit.
• Wire Transfer.

How do I get a discount?
• Quantity break pricing. See your catalog for information on how much you can save when you buy in larger quantities.
• Quotation. For large orders, you can request a quote on an order-by-order basis.

Do you have a minimum order?
Yes. Only $35.00.

Do you charge sales tax?
Sales tax will be added to orders shipping to the following states: AZ, CA, CO, FL, GA, IL, LA, MA, MN, MO, NC, NJ, NY, OH, PA, TX and WA, unless we have a state resale tax certificate on file.

How long do you guarantee your prices?
Prices are normally good through the life of the current printed catalog. In the rare event of a pricing error, Brooks Equipment Company reserves the right to charge the correct price. We also reserve the right to change prices without notice should market commodity conditions change. All published prices are in U.S. dollars and must be paid in U.S. dollars.

What do you mean by 100% satisfaction guarantee?
We stand behind the quality and condition of our products. You must be completely satisfied with your order, or we'll take it back - even if you just change your mind. Note: Custom and special order products are not returnable unless the mistake is due to Brooks Equipment Company error.

What happens if a product I order is damaged in shipment?
We take great care in filling, checking and packing your order. If, however, you merchandise is damaged during shipment, please note the damage on the delivery receipt and obtain an inspection report from the delivery service immediately. Then call us at (800) 826-3473. (See "How do I return a product?" below)

How do I return a product?
On all returns, contact us first to obtain a return authorization number and routing instructions. Call our Customer Service Department at (800) 826-3473 between 7am - 8pm ET, Monday - Friday. Please have invoice number and date of invoice available. A 20% restocking charge must be applied to cover costs associated with restocking unless we were in error.
Note: No C.O.D. shipments will be accepted.

Can I get a sample?
We encourage customers to take advantage of our 100% satisfaction guarantee and order a product, then return it for a full refund if not satisfied. However, we will send samples of certain products. Please contact our Customer Service Department at (800) 826-3473 for more details.