The Brooks App is for Brooks Equipment’s customers. Non-customers can access the App as an unregistered user, which will give them access to view product information but without pricing or access to any additional content or tools.

Specifically, customer contacts that are listed under a customer’s account in our database can register to use the App.

Yes! The Brooks App is specifically designed to give users the best experience possible while accessing Brooks’ products, content, and digital tools on a smartphone or tablet.

You should use the website when you are working from a desktop or laptop computer. Whenever you are working from a smartphone or tablet, you should take advantage of the Brooks App.

The App was designed to be used on a smartphone or tablet, and the website is designed for use on a desktop or laptop computer. The user interface, methodology, and programming are unique to each.

We will be looking for opportunities to enhance both the website and the App to meet our customers’ needs. If there is a feature you would like that isn't on one or the other, please provide that feedback to your account manager.

You can download the Brooks App from the Google Play or Apple® App store.

You can register by selecting "Register" and submitting some basic information (First Name, Last Name, Email Address, and Brooks Account #). In order to use the App under your Brooks Account, you must receive authorization from the contact listed as the Account Administrator under your Brooks Account. If you are not the Administrator Contact, an email notification will be sent to the person that is, so they can authorize your access.

For our customer’s convenience, users who know their www.BrooksEquipment.com website Account Password can select the “Are you a Brooks Admin” box during registration and enter that password. This is another avenue to gain authorized access.

Yes! App use under your account can be managed under Account Administration.

No. Each user’s cart is tied to their profile. This will allow each user to build their cart independently as they gather information for a specific job or need. But users can create lists of products and share them with other users.

The same payment methods that are available under your account are available through the App. Additionally, users can add new credit cards to use when placing orders.

During the streamlined checkout process, users will be able to select different payment options.

The same freight billing methods that are available under your account are available through the App.

During the streamlined checkout process, users will be able to select different freight billing options.

The same shipping methods that are available when placing an order on the website are available when placing an order through the App.

During the streamlined checkout process, users will be able to select different shipping methods.

Yes, you can view orders from the previous 90 days.

Not at this time, but this functionality will be available in the future.

Account-specific pricing.

This App was designed to provide easy options for finding the products you need.

• Search Bar with dropdown suggestions
• Browse by Category or Brand using Search Filters
• Part Number Lookup with dropdown suggestions

The search tool in the App pulls up parts associated with preset search terms and groupings or sub-groupings associated with category filters. This is to ensure the App provides a quick return for each user’s search.

We are continually enriching search by uploading new and more relevant search terms. If there are terms that should be associated with parts, email the team at BrooksApp@BrooksEquipment.com.

Search Filters are available by category or brand to narrow your search. Learn more about using Search Filters in this short video or this helpful guide.

The Barcode Scanner can be opened and then used to scan a barcode on the product of interest. Please note you must give the App permission to access your device’s camera. The product will come up if Brooks carries that part AND has the barcode data tagged to that part in its database. Having barcode data for as many products as possible is an ongoing effort.

Yes. You can select them underneath the product main image on the product page. If the symbol is “illuminated” it means there is a document or 360° image. If it’s “greyed”, it means we currently don’t have a spec sheet, 360° image, or document.

Lists allow users to create, share, email, and print collections of products. Learn more about using "lists" with this helpful guide.

Using the action menu on the top right side, users will be able to share, email, and print a "list" to share with a colleague. This helpful guide further explains how to use all of these features.

You can email your questions to the team at BrooksApp@BrooksEquipment.com. You can also talk to your Account Manager. If they don’t know the answer, they can get into contact with someone who does.

Feedback is appreciated, and you can email your feedback to the team at BrooksApp@BrooksEquipment.com.

The App Development Team will be optimizing and adding new features and functionality regularly. When something significant has been added, customers and users will be notified through email announcements.