• Volume 18, Issue 1 | 1st Quarter






    Employee Spotlight

    Meet Chelsea Lord

    Strategic Accounts Representative

    On August 1st, 2016, Brooks welcomed a new employee—Chelsea Lord. Coming from the Hospitality Industry, she brought a lot of customer service experience with her. And that experience has paid off big time, both with her customers and with her colleagues. Always smiling, her enthusiasm for her work is down right infectious. As she simply puts it, “I exchanged Hotel Reservations for Fire Extinguishers and have never looked back.”

    A proud member of the Brooks Strategic Account Team, Chelsea works hard building relationships with her Brooks customers. She appreciates their position and goes the extra mile to assist them, because she really cares. Whether it’s a quote, order, question, concern—whatever, she manages to find the best solution to each and every customer query.

    When asked what she enjoys most about working at Brooks, she smiles and quickly says, “Learning. I learn something new every single day, which is my absolute favorite part of working at Brooks.” Spending the majority of her time on the phone, she appreciates the unique perspectives and specific knowledge her customers bring to the table.

    And it’s not lost on her how important it is what her customers do—protecting lives and property. “I care about my customers and their businesses. I come to work every day with the intention of making sure they have my undivided attention as well as every resource at my disposal to help them succeed,” she says. She means it too. So the next time you’re on the phone with her, know that she’s got your back, and that she’s smiling, even though you can’t see it.

    A “bibliophile” (bookworm) since she was knee-high to a grasshopper, you’ll find Chelsea reading or writing when she’s away from work. And when she’s not feeding her literary fancy, she’s probably curled up on her comfy couch with a bowl of pasta (I hope with sauce) and her four-legged owner, Soukie the cat, on her lap meowing orders (a very possessive feline). Of course the TV’s on, and they’re most likely watching some documentary on the British Monarchy (Soukie’s favorite). Long Live the Cat...I mean Queen!


    Disclaimer: The opinions expressed in these articles are the author’s only and provide limited information. Although the information is believed to be reliable, Brooks Equipment Company, LLC expressly disclaims any liability for errors or omissions. The user of this article(s) or the product(s) is responsible for verifying the information’s accuracy from all available sources, including the product manufacturer. The authority having jurisdiction should be contacted for code interpretations.