• Volume 18, Issue 4 | 4th Quarter






    Employee Spotlight

    Meet Mike Cox

    Account Manager

    In February of 2014, Mike came aboard with Brooks, joining the Sales Team as an Account Manager. Prior to joining Brooks, Mike served as a Mortgage Loan Officer. He also served the United States Air Force, in Desert Storm as Crew Chief on a KC-135 Stratotanker, which continues to provide the core aerial refueling capability for the USAF.

    As an Account Manager for Brooks, Mike works hard at building customer relationships. To him, his mission here at Brooks is to provide the best possible customer service. With an average of 75–100 customer contacts per day, Mike spends his time helping his customers any way he can. From taking orders to answering technical questions, he’s as much a student as he is a tutor. “I treat my customers with respect, and I not only share my knowledge on our parts and services but also remain a student to their knowledge.”

    To Mike, Brooks and Brooks customers are much like a second family. “My colleagues are a great group of people and my customers are so interesting and diverse…it all kind of feels like a second family.” Mike also believes in the value Brooks brings to its customers. He works extra hard to make sure their orders are expedited, their questions are answered, and their inquiry receives a “thank you” every time.

    Originally from Martinsville, VA, he spends many of his weekends at ball fields watching his 13-year-old son, Tyler, playing travel baseball or his 15-year-old daughter, Hannah, playing tournament softball. A BIG football and basketball fan, too, he devotes a lot of his free time to watching the Washington Redskins and the Duke Blue Devils—win or lose.


    Disclaimer: The opinions expressed in these articles are the author’s only and provide limited information. Although the information is believed to be reliable, Brooks Equipment Company, LLC expressly disclaims any liability for errors or omissions. The user of this article(s) or the product(s) is responsible for verifying the information’s accuracy from all available sources, including the product manufacturer. The authority having jurisdiction should be contacted for code interpretations.